What are your materials made of?Gold Vermeil: Gold Plated over a Sterling Silver base.
14K-24K Gold Dipped: Thin layer of gold adheres to the silver through an electroplating bath.
Gold Plated: Gold dipped over stainless steel.
What payment methods do you accept?
Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Div9ne is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
Can I shower with it?
Although we are all guilty of showering with jewelry on, (from personal experience, it did not affect the gold filled pieces or 24k gold plated stainless steel) we highly advise not to, as water can contain chlorine, salts, or harsh chemicals that will induce tarnish and dull the shine. Most especially, keep plated items away from water and chemicals because the gold layer will flake away. Store your jewelry in a clean and dry environment to keep its shine and color.
For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance.
My jewelry arrived damage, what do I do?
If your item arrives damaged please email firstname.lastname@example.org within 72 hours of delivery with photos and your order #.
How do I take care of my jewelry?
Be sure to read the description of each product to see if it is shower safe, most if not all products are. Please avoid contact with perfumes, lotions or hair products as they contain chemicals and oils that can increase the wear on your pieces. Do not use harsh chemicals, bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. Store in a cool, dry place to promote longevity.
My jewelry is turning color, why is this happening?
Every person’s unique skin oils react differently to certain metals and plating. We are not responsible for your skin's reaction to our products. Gold plated jewelry will turn naturally over time, it is inevitable. You can prolong the life of your div9ne collective pieces by following our care recommendations.
How can I contact you?
Please email email@example.com and our support team will contact you within 48 hours.
The price on my order confirmation does not match the amount that was taken from my account, why is that?
The prices on our website are in the U.S. Dollar (USD). Please convert any amount into your own currency before placing your order. The amount taken from your account is how much the total amount is in your currency. Please email firstname.lastname@example.org with any questions.
I would like to cancel my order. How do I do that?
Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. We apologize for the inconvenience. Please email email@example.com if you have any questions.
How do I add a discount code?
Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.
How long does it take to ship?
Div9ne ships anywhere between 1-4 business days after production is competed. Please anticipate production to take anywhere between 3-10 days.
How can I track my Package/s?
Once your order ships, you will receive a confirmation email with a tracking code (if your shipping method chosen has tracking)
What if I put in my wrong address?
If you have provided an incorrect address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. We charge a reshipment fee. Please email firstname.lastname@example.org with any questions or concerns.
*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $6.75 USD. The fee will be deducted from your order refund amount total.
What if my package is lost?
Div9ne Collective is not responsible for items that are lost by the mail carrier or by any shipping service.
If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.
If your package is lost in transit (which is very rare) this is the carrier's responsibility. In this case you may reach out to USPS directly for assistance.